Social Planning Council for the North Okanagan
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Helpful Information

Phone / DirectoryCOMMUNITY RESOURCE GUIDES & DIRECTORIES

Couple talking COMMUNITY SERVICES & NETWORKING

  • Community Exercise Programs for Vernon (90Kb, PDF)

  • Although the Vernon Women's Centre has closed, services are available at Vernon Women's Transition House, the Primary Health Clinic, Independent Living, the First Nations Friendship Centre, United Way and the Cammy Lafleur Street Clinic. For more information about community programs, call Transition House at 250 542-1122 or the Gateway Shelter at 250 260-2786.

  • Good Food Box - a volunteer, nonprofit, produce-buying fruit and vegetable cooperative for hundreds of families in the North Okanagan, offering high quality produce monthly for about half the retail cost. Supported in 2008 by the Food Action Society of the North Okanagan.

  • Victorian Pantry (affiliated with The Victorian Retirement Residence) Offers fresh, nutritious, affordable, home-delivered meals. For more information, contact Tracy at the Victorian 250 545 0470.

  • Food Programs and Food Security Resources in Vernon and area. Information on emergency food assistance and general food-related sources. Download pamphlet here. (PDF 500k) Final 2011

  • Safeway Shopping Service for seniors, shut-ins, and those needing temporary help with grocery shopping, including people recently discharged from hospital. Free delivery on orders over $30. Call 250-542-5328 or 250-545-2978 Tuesdays, between 8 am and 10:30 am.

  • Driving Miss Daisy - Driving service for seniors (to airport, appointments, etc.) and social event accompaniment, vacation companion, liaison with medical staff and family members, adult day programs, personal shopping..... Call Michelle @ 250 540-0975 or email michelle@drivingmissdaisy.net

  • Free Blood Pressure & Weight Clinic. 1st Thursday of each month between 10 am and 2 pm at the Schubert Centre, 3505 - 30th Avenue, Vernon. Sponsored by PRN/Elite Home Health Care, 250 309-1350

  • Rockwell Audiology Inc. - Independent, locally-owned audiology and hearing clinic provides direct access to wide range of audiology services including assessments, hearing aid prescriptions, hearing aids and assistive listening devices. Will recycle hearing aids to manufacturer to be refurbished and delivered to 3rd world countries or disaster-stricken areas. Full-time private practice registered audiologist Tosha Hodgson. Sun Valley Mall, 2nd Floor, 204-3334 30th Ave. 250 545-2226 or email info@rockwellaudiology.ca

  • Nurse Next Door - A team of caregivers dedicated to delivering individualized, caring, high quality homecare services to the community, from companionship and homemaking to 24-hour nursing care. Rates depend on service following free assessment. Mechal Corbett, BSN, Director. Contact by email at , phone 250 545-4455 or fax 250 545-3771

  • Good Morning Program (offered by P.I.N. Crisis Line) is a phone call for seniors who live alone in the community of Vernon, wishing to have a daily safety check or a contact for some added support. People with high physical health risks may also use this service. The program is free of charge.
    250 545-8074

  • Seniors Consulting Plus - gentle, compassionate and comprehensive transition services when living alone is no longer an option. Everything from finding the perfect new home to move-day supervision and space planning. Free 15-minute consultation. Phone 250 309-3711 or Elsa Zaretski.

  • Chronic Pain Self-Management Program from University of Victoria Centre on Aging - Interior Health Region Workshops are being offered in the Vernon, Enderby and Armstrong areas. A FREE 6-session program (2-1/2 hrs a week for six consecutive weeks). Learn strategies and techniques to manage chronic pain. Dates and locations of 2009 Fall Workshops. To register, call Terry Cayer at toll-free 1-866-902-3767 or email tcayer@dccnet.com

  • Caregivers Association of BC (CABC) 'Helping Caregivers Meet Their Needs' since 1993. Dedicated to caregivers in BC. Online support group.
    (604)734-4812 or info@caregiverbc.ca

  • Caregiver Support Group (Interior Health). Run by health care professionals, offers education, individual and group support. All caregivers of adults with age-related conditions are welcome. Room 102 at the People Place, the second Wednesday of each month, from 1 pm to 2:30 pm. Contact Colleen at 250 549-5737.

  • Caregiving: A Shared Journey. This Ministry of Health website provides a range of resources that offer practical assistance as well as personal supports for caregivers and care recipients.

  • Vernon Stroke Recovery Branch (a branch of The Stroke Recovery Association of BC) - a non-profit organization to help all stroke survivors and their caregivers to live their lives to the fullest. Provides support, information, speech programs, motor skill development, games, exercises, guest speakers, and friendship. Meets every Thursday at The Pantry Restaurant, 3908 32nd St., Vernon in the Banquet Room between 10 am and 12:30 pm. Contact Brenda Paul at (250) 542-2555 or email brendaul@telus.net for more information.
  • Heart & Stroke Patient/Survivor/Caregiver Message Board. Unites patients, survivors and caregivers throughout British Columbia where they can exchange tips as well as stories and personal patient or caregiver experiences. Free.

  • We Rage, We Weep Alzheimer Foundation - The Foundation’s primary focus is to help those with Alzheimer Disease or related dementia and their caregivers stay together and in their own private residence as long as possible. Grant funding may be given to caregivers who experience significant economic hardship in their caregiving role.

  • Council of Senior Citizens Organizations of BC (COSCO). COSCO is an umbrella organization made up of 75+ seniors' organizations as well as a significant number of individual associate members. Its purpose is to advance the social and physical welfare of all elder citizens in the province of BC, and it advocates for seniors at all government levels.
    • The COSCO Conference on Seniors Health, Housing, and Income September 15-16, 2008 has concluded and the conference papers are available here.

  • BC Old Age Pensioners Organization promotes all matters pertaining to the welfare of the elder citizens of BC. It presents resolutions to various levels of government and its agencies on issues that have been voted on and passed by members at the annual convention. 250 292-8209

  • CARP - Okanagan Valley Chapter. Your local chapter of the national Canadian Association of Retired Persons (CARP), a non-profit organization that does not receive government operating funding in order to maintain its independence. "CARP is committed to enhancing the quality of life for all Canadians as we age by advocating for social change that will bring financial security, equitable and timely access to health care and freedom from discrimination."

  • Vernon Lions Club. Lions Club Members enjoy giving back to their communities by volunteering their time and energies in support of local interests and by raising funds to support international and local causes.

  • Tyze - a new online personal networking service that makes it easy to reach out to friends, family, neighbours and caregivers.

  • Silver Hills Spa - a non-profit healing sanctuary for rest, relaxation and rejuvenation. Located on 93 acres just north of Lumby in the Monashee foothills. Contact Phil Brewer toll free at 1-888-547-9456 or (250) 547-9456. Email Phil@silverhills.ca Website www.silverhills.ca



Postbox / mail GOVERNMENTS (Federal, Provincial, Municipal)

  • Interior Health has established a central Patient Care Quality Office to receive, record, track and resolve complaints through Health Service Area Patient Care Quality Officers. The Patient Care Quality Officer is the liaison between patients, clients, residents and Interior Health regarding concerns, complaints or unmet needs. Phone toll-free: 1-877-442 2001 or email patient.concerns@interiorhealth.ca

  • HEALTHLINK BC - New 811 Service
    British Columbians can now dial 811 to get non-emergency health information, medical advice and help navigating BC's health-care system. The HealthLink BC service includes a new health system navigation service that is accessible via telephone (dial 811) or the Internet (HealthLink BC).

  • HEALTHLINK BC - Dietitian Services - Dial 811
    Mon to Thurs 8 am to 8 pm, Fri 8 am to 5 pm.


  • BC Senior’s Line: 1 800 465-4911
    The BC Seniors’ Line assists British Columbians in accessing the network of provincial services including Senior’s Supplement and SAFER Program. This toll free 1-800 telephone line offers seniors a single source of information about government services, including information about health services. Telephone agents can answer individual questions about seniors’ services provided by federal and provincial ministries and agencies.

    The information line is available Monday to Friday from 8:30 a.m. to 4:30 p.m.

  • SeniorsBC.ca - Information from the Province of BC on all matters relating to seniors - including healthcare, resources, finances, benefits, and much more.

  • BC Seniors Guide Directory - This is an online guide provided by the B.C. Ministry of Healthy Living and Sport. A copy of this Directory may be obtained from the Seniors Bureau (subject to availability).

  • BC Nurse Line: Toll free 1 866 215-4700 (This number is still active but you can access the same information by dialing 811, the new service listed above)
    Deaf/Hearing-impaired: toll free 1 866 889-4700
  • Active Aging in British Columbia: (Draft) Case Studies of Community Actions. Final approved report available in January 2009.

  • 1 800 O-Canada is the primary telephone access point for up-to-date information on Government of Canada programs and services
    * To reach the 1 800 O-Canada service in Canada and the United States, dial toll-free 1 800 O-Canada (1 800 622-6232).
    * Callers with a hearing or speech impairment can also access the service by calling 1-800-465-7735 (TTY ).
    * To reach the 1 800 O-Canada service by fax, dial (613) 941-1827. Long distance charges will apply.


Balance scale LEGAL

  • Free Drop In Legal Clinic Room #303, the People Place, 3402-27th Ave., Vernon, on the second Thursday of each month, except August, 7 pm to 9 pm. Phone Colleen at 250 542-3322 for an appointment. Open to everyone, regardless of financial circumstances. Volunteer lawyers provide up to 15 minutes of basic advice on legal issues. Sessions are confidential and protected by solicitor/client privilege.

  • Legal advocate: Phone 250 542-3322 for more information or to book an appointment.

  • Community Response Networks Front-line support for assessment and referral to agencies dealing with senior abuse/legal issues. "Stopping Adult Abuse and Neglect - Together". For Vernon/Lumby Community Response Network, contact Elaine Gallacher, CRN Coordinator
    Phone: 250-558-4192  Fax: 250-558-4140  E-mail: etcconsulting@shaw.ca

  • BC Coalition to Eliminate Abuse of Seniors - Legal Information and advocacy (funded by the Law Foundation of BC). Legal information counsellors available Monday to Thursday: 8:30 am to 3:30 pm.
    Phone toll-free 1 866 437-1940

Freefalling couple SOCIAL

  • Halina Seniors' Centre. Open Sunday to Saturday. Many social activities.
    3310 - 37th Ave., Vernon. Phone 250 542-2877 or email

  • Schubert Centre. Open Sunday to Saturday. Many social activities.
    3505 - 30th Avenue, Vernon. Phone 250 549-4201 or email schubertcentre@shaw.ca
  • Whitevalley Community Resource Centre, 2114 Shuswap Ave., Lumby, BC. V0E 2G0 Phone 250 547-8866